Holdfast qualifies the after-hours call, offers the caller a slot, and writes the confirmed booking straight back into whichever scheduling board the shop already runs — ServiceTitan, Housecall Pro, or Jobber. The tech sees the recovery like any other ticket. The 20-minute audit confirms which one your shop uses.
The three we sync to
Each card below names what the agent syncs off the call and how a confirmed slot lands on the schedule — so the morning dispatcher recognises the job as one of their own, not a parallel queue. The audit-request scheduler dropdown matches the same three.
What gets synced: customer's name, address, job type, an urgent-window flag, and the call recording / SMS thread attached as a note. How the booked job gets recorded back: the agent's confirmed slot lands as a new dispatch-board job — visible to the tech on the morning board alongside everything else they already manage. Job type, urgency, and notes flow through to the existing ServiceTitan workflow. No double-entry: jobs live in one system, and the tech sees the recovery like every other ticket on the board.
What gets synced: caller, address, job type, urgency, and photos of the issue if the caller sends them over SMS. How the booked job gets recorded back: the booking drops onto the tech's HCP schedule as a regular job — no double-entry, no out-of-band handoff. The on-call tech sees it like every other Housecall Pro job they already manage, and the customer's record sits next to the shop's existing customer history. A recovered after-hours call reads as the same kind of slot as a daytime booking.
What gets synced: customer record, job details, request notes, and the time window the caller picked from the agent's offered slots. How the booked job gets recorded back: the assignment appears in Jobber's assignments view with the tech assigned by the shop's existing Jobber routing, so the visit shows up alongside the rest of the workload. The dispatcher reviews it the same way they review anything that came in during the day. The recovery layer doesn't introduce a parallel queue — it lives inside the board the team already opens.
We install on top of your existing software — your bill doesn't move.
The techs see the recovery on the same board they already open, dispatch stays the same, and your software invoice stays the same. Holdfast is the recovery layer — not a replacement for the scheduling system your shop already pays for.
Next step
A 20-minute audit uses ten of your recent inbound calls and your last quarter's ticket values to fill the same per-shop table for your shop — no install, no commitment. We'll confirm which of these three boards your team already runs.
What we confirm on the audit
Sources & methodology
The three platforms on this page are drawn from the SCHEDULING_SOFTWARE dropdown on the audit-request form (/audit-request) — the same three names every contractor confirms during the 20-minute audit. The writeback framing on each card matches the “Native writeback” line on /vs/goodcall and the “What we need” list on the trade pages (/plumbing, /hvac, /electrical).
What gets synced vs how a slot is recorded back is described in operational terms — the same shape a dispatcher recognises on the morning board. A platform-specific row here matches the platform-specific line in the /pricing worked example and the per-shop ROI math the audit fills in.