After-hours burst pipes. Sewer back-ups before a Sunday. A Sunday-night slab-leak on Signal Mountain does not wait for the dispatcher to wake up — the agent answers, books the slot on the same call, and writes the job straight to the tech's board.
Service area · 423 area code
Two after-hours pains we already route against — drawn from the same Chattanooga-side playbook that backs the audit replay. The agent qualifies, the tech sees a confirmed slot on the morning board.
The plumbing calls we recover
What the audit can defend
Five of the eight 423-area plumbing shops the audit pipeline covers already route after-hours burst calls to voicemail past 9pm on Sunday nights.
Price the recovery inline
Edit any field — the dollar figure below recomputes on the spot. The Holdfast invoice is a flat retainer plus a small per-booked-job bonus; we only invoice against calendar confirmations, never the worked illustration below.
Worked example
The same inputs the corner-of-the-page "recovery card" on each trade page describes — now editable so you can put your own numbers on the line.
Total inbound calls your office takes in a typical week — answered or not.
Default $480 sits in the $350–500 plumbing band — edit for your shop.
recovered jobs / month
71 jobs/month
$34.29k
30 missed calls per week × 4.33 weeks × Holdfast's 55% published recovery rate × $480.00 per booked job. The Holdfast invoice is a flat retainer plus a small per-booked-job bonus; the takeaway on the audit calls only ever invoices against what the calendar confirms.
Most of that leakage is the burst-pipe / water-heater / after-hours premium mix — the jobs that walk to the next shop before the dispatcher wakes up.
Numbers are a worked illustration, not a guarantee. The audit fills the same inputs from your last quarter of calls and tickets.
Email me a one-page Holdfast-branded PDF of these numbers — the link works once, for 30 days.
Next step
A 20-minute audit uses ten of your recent inbound calls and your last quarter's ticket values to fill the same table for your shop — no install, no commitment. The figure above is the upper bound; the audit nails it down.
Numbers are a worked illustration, not a guarantee. The per-shop ROI report ties the same line items to actual booked invoices at the end of every billing week.
Sample projection · plumbing
A worked projection for the same Crescent Plumbing shape — see /case-studies for the HVAC counterpart.
Sample projection
A 3-truck residential plumbing shop running ~120 inbound calls a week.
Plumbing calls blow up after hours — burst pipes at 11pm, water-heater quotes before the morning crew is on the road, sewer back-ups through the weekend. The shop already pays for the dispatch board and the techs; the missed-call math is what feeds them.
Sample projection — actual outcomes depend on your shop’s call volume.~36 / week
~14 / month
~$11,200 / month
A worked scenario
A water-heater emergency line rings the shop while the office is closed. The agent picks up, qualifies the symptom (age of the unit, fuel type, whether water service is still flowing), and books the next open slot on ServiceTitan — slot lands on the tech’s board before the morning meeting. The job is a same-day call with a ~$800 ticket and the shop would have otherwise gone to voicemail.
Assumptions baked into the headline number
Assumes ~30% would-leave-voicemail miss rate on ~120 weekly calls, ~40% of recovered calls convert to a booked job, and an ~$800 average plumbing ticket. Round numbers are illustrative.
Next step
A 20-minute audit uses ten of your recent 423-area inbound recordings and your last quarter's ticket values to fill the same three rows for your shop — no install, no commitment, no demo deck.